Amaze Seeks Helpdesk Support Technician

Major Duties and areas of expertise

• Respond to Helpdesk Requests, which include both IT and Operations issues
• Build, configure and support PC, laptop and peripheral hardware
• Install, configure and troubleshoot both in-house and third party software
• Provide and maintain processes documentation for all aspects of Operations
• Update and maintain software and hardware asset management and tracking
• Keep abreast of current SW and HW technology
• Recommend and advise cost effective measures to end users and managers
• Office configuration, including moving personnel and equipment within the office as needed
• Coordinate all office supply orders, including soft drink, snack and business supplies.
• Stock and maintain kitchen, supply closet and other common areas.
• Occasional shipping and receiving.
• Maintenance of mailroom and mail distribution.
• General maintenance and straightening of office.
• Occasional help with coordinating and booking events, such as catered lunches, restaurant reservations, and company social events.
• Coordinate with building management to ensure prompt and regular janitorial and maintenance services.
• Manage office set up for new hires and existing employees Experience/Education
• Minimum two years experience
• Support Microsoft Office 2000/XP/2003 and other third party applications
• Administer clients on Windows 2000/XP
• Telecom experience a plus
• Strong hardware and MS OS knowledge Professional Qualities
• Outstanding written and verbal communication skills
• Exceed customer expectations and desire to provide uniform delivery of customer services
• Strong leadership skills including motivation, negotiation, and team building
• Methodical and logical organizational skills
• Tenacious problem-solving and analytical skills
• Outgoing with a professional, positive day-to-day attitude
• Self starter with ability to frequently multi-task

Submit cover letter and resume to Rodney Gibbs, rgibbs -at-amazeent -dot-com