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Amaze Seeks Helpdesk Support Technician

Scope of Responsibilities
Responsibilities include serving as the initial point of contact for IT support, phone, voicemail, facilities/admin, and ad hoc inquires for approximately 50 employees and customers at Amaze Entertainment Austin, a game development studio. Must possess excellent customer service skills. Amaze Entertainment is located in downtown Austin.

Major Duties and areas of expertise

  • Respond to Helpdesk Requests, which include both IT and Operations issues
  • Build, configure and support PC, laptop and peripheral hardware
  • Install, configure and troubleshoot both in-house and third party software
  • Provide and maintain processes documentation for all aspects of Operations
  • Update and maintain software and hardware asset management and tracking
  • Keep abreast of current SW and HW technology
  • Recommend and advise cost effective measures to end users and managers
  • Office configuration, including moving personnel and equipment within the office as needed
  • Coordinate all office supply orders, including soft drink, snack and business supplies.
  • Stock and maintain kitchen, supply closet and other common areas.
  • Occasional shipping and receiving.
  • Maintenance of mailroom and mail distribution.
  • General maintenance and straightening of office.
  • Occasional help with coordinating and booking events, such as catered lunches, restaurant reservations, and company social events.
  • Coordinate with building management to ensure prompt and regular janitorial and maintenance services.
  • Manage office set up for new hires and existing employees Experience/Education

  • Minimum two years experience
  • Support Microsoft Office 2000/XP/2003 and other third party applications
  • Administer clients on Windows 2000/XP
  • Telecom experience a plus
  • Strong hardware and MS OS knowledge Professional Qualities

  • Outstanding written and verbal communication skills
  • Exceed customer expectations and desire to provide uniform delivery of customer services
  • Strong leadership skills including motivation, negotiation, and team building
  • Methodical and logical organizational skills
  • Tenacious problem-solving and analytical skills
  • Outgoing with a professional, positive day-to-day attitude
  • Self starter with ability to frequently multi-task

Submit cover letter and resume to Rodney Gibbs, rgibbs -at-amazeent -dot-com

Posted by QuocTran on August 13, 2007 09:19 PM