BioWare Austin seeks MMO/Online Community Manager
BioWare Austin is searching for a Community Manager to lead community efforts for BioWare Austin. The Community Manager position is based in Austin, Texas and will manage the community team and all community efforts for a massively multiplayer game.
Responsibilities:
- Builds and manages the entire community management team.
- Builds and develops a robust online community for key franchise.
- Partners with marketing to create the pre and post launch strategy for community development.
- Ensures consistent presence and user-friendly environment on community message boards.
- Creates community website content while serving as a liaison between the community and company.
- Works with cross-functional teams to continually evolve the community site with new features and promotions.
- Solicits, tracks and reports community member feedback to internal departments.
- Collaborates with internal departments to ensure that community feedback is addressed.
- Manages post launch support efforts. (tournaments, events, product updates)
- Manages public tests and gathers community feedback to improve final product quality.
- Creates community assets such as podcasts, developer interviews, product updates, game tips and tricks.
- Manages all other department personnel, department budget, requirements, and day to day development deliverables of the online community website.
- Manages community contact points and relationships.
- BS degree in Marketing, Communications, Public Relations or equivalent experience
- Seven or more years of online community management experience
- Four or more years of leading a community management team
- Web 2.0 experience strongly preferred
- Large scale massively multiplayer community experience or social networking community experience would be a major asset
- Must be able to create clear specifications that define the user experience, feature set, and detail all development requirements associated with project
- Strong technical knowledge of online community platforms, systems and software
- Experience managing internal and external community management resources
- Expert in encouraging communication, maintenance and policing of discussion forums
- A deep knowledge of and passion for gaming and/or online communities
- Ability to work under pressure and coordinate numerous activities while achieving demanding launch goals
- Strong problem solving and decision-making ability
- Masterful interpersonal, verbal and written English communication skills
- Ability to work collaboratively in a team environment a must
- Superior time management and organizational skills are essential
- Must be willing to travel domestically and internationally
How to apply
Please quote the following competition number in the subject line of your electronic application, or include in the cover letter of your mailed application:
07-Admin-CM-BWA
To apply by email, send your resume to:
AdminJobsAustin -AT- bioware.com
To apply by mail, send your resume to:
BioWare Austin
Community Manager
07-Admin-CM-BWA
8300 North Mo-Pac Expressway, Suite 300
Austin, Texas 78759
Our Jobs at Bioware page has information on how to apply and several other helpful resources.
Due to the volume of applications we receive for our job postings, we are unable to respond personally to telephone inquiries regarding the status of an application. Only candidates being considered for an interview will be contacted at this time.
Posted by AlexMarquez on November 21, 2007 06:50 PM
