Vivox seeks Field Application Engineer
Vivox provides online games, virtual worlds and other online communities with robust, integrated communication services that deliver superior quality voice, video, Instant Messaging (IM) and presence, all which greatly improve game play and social interaction. Today, Vivox is bringing voice to millions of subscribers in more than 180 countries.
We presently have the following position open:
Field Application Engineer (FAE)
The Field Application Engineer is the principal technical liaison between the Vivox engineering product development teams and key Vivox customers and prospects. The FAE is the primary contact for these customers on all technical questions or issues concerning Vivox products. Products consist of an http-based API and C++ libraries for real-time voice communications. Customers are typically game developers or publishers; customer development platforms include C++, C#, Python, Java, Flash, and others.
Specific duties which are involved in this role include the following:
- Provide either onsite or remote assistance for our customers and prospects in integrating our software products. Support sales staff for pre-sales customer opportunities, this might include development of a proof of concept (POC) or providing support to a prospect while they build a POC.
- Provide training to customers, sales and other FAEs and support staff, while working closely with sales/marketing management and product engineering to ensure that relevant technical information is promptly and accurately communicated to potential customers.
- Develop and manage relationships with key contacts at the customer sites. Establish credibility and influence with customers as a reliable and dependable resource that can respond to inquiries in a timely manner and achieve results.
Minimum Requirements:
- 5-10 years of relevant experience in Software Design/Development or Applications Engineering.
- Educational background in CS, mechanical engineering, or electrical engineering is preferred.
- Must have excellent skills in the areas of customer service, facilitation and both verbal and written communication.
- Must be able to establish and manage customer expectations well. This includes establishing relationships and credibility with customers, setting expectations and delivering results in accordance with deadlines.
- Familiarity with the overall process and requirements for software project design and delivery, especially for online games and/or real time communications
- Experience in working through multiple product design cycles and developing product features in order to meet customer requirements.
- Prior field applications engineering experience at a software or systems company is a plus.
Please email resumes to: austinjobs -AT- vivox.com
Posted by AlexMarquez on April 14, 2008 07:47 PM
