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IGDA Online Harassment ResourceDisclaimerThis IGDA Online Harassment Resource is not a substitute for legal or medical advice or professional counseling, and following these recommendations may come with its own risks. The IGDA provides the information on this site as a service and makes no warranties regarding the same, nor has IGDA necessarily vetted any particular resource. The presence of links does not constitute a referral or endorsement by the IGDA. The IGDA assumes no liability for use of the information or resources on this site. Use your own best judgment in determining the best course of action for your own safety, professional reputation, and well-being. Additionally, please keep in mind that these recommendations and definitions are meant for those who genuinely feel they are in crisis. The intention is not to audit the validity of the harassment being experienced; we have created this space with the assumption that you alone are best equipped to know whether you are being harassed and whether you need to take action, and that your judgment and needs take priority when dealing with your own experience. Legal definitions and recourse may mean little in the face of the emotional cost of harassment, so our hope is to help mitigate some of the harm and distress you may be experiencing by providing you with these resources.
If you are experiencing an immediate threat against yourself, your friends or your family, we recommend contacting your local authorities as soon as possible.
Interested in volunteering to help maintain and expand the resource? Reach out to us a help@igda.org. Table of Contents
Welcome to the IGDA's Online Harassment ResourceOnline harassment is the use of the internet to threaten, intimidate, or shame an individual. Methods of online harassment can include but are not limited to posting threats, insults, or personal information (also known as doxing); stalking via email and social media platforms; denial of service (DoS) attacks directed against the target's website; and the coordination of offline harassment campaigns (e.g. contacting a target's employer or family members), stalking, swatting (false emergency services calls designed to send police or bomb squads to a target's home), or bomb threats. First and foremost, understand that harassment is never your fault. Although many of the items below focus on helping you get through a crisis, the onus is on harassers and their communities to discourage harassment and report harassing behavior when it is observed. You have a right to work, speak, create, and exist in a space free of harassment and the threat of harassment. Though many industries face challenges regarding gender balance, the game and tech industries have been particularly subject to aggressive harassment campaigns, many of which have been reactions to discussion of gender and representation issues within the industries, their products, and their user communities. This online harassment resource is intended to provide game developers with tools to cope with online harassment, seek legal help, and help create a better industry for all of us. It is updated on a continuing basis as best practices evolve and other resources become available. (If you notice we're missing an important link or item, or think we've gotten something wrong, please contact us at help@igda.org with "Harassment Resource" in the subject line.) Our long-term goal is for this resource to become unnecessary as harassment becomes a relic of a bygone era. (Overwhelmed? Email us directly at help@igda.org and one of our staff members or trained volunteers will get back to you personally as soon as possible. Please use the term "Online Harassment" in the subject line. In case of emergency, call your local authorities.)
Message from the Executive DirectorWe are game developers because of our intense passion for the medium. And we know that the general public who enjoys the games we create are likewise very passionate. At times with some individuals, the line between passion and obsession, between excitement and aggression can be easily crossed and in such moments, it's important for game developers to understand the risks associated with their craft and to be prepared. With thousands of members in over 120 chapters worldwide, the IGDA functions as a key support mechanism for game developers and we encourage members and non-members alike to watch out for each other and support one another. By providing these resources, the IGDA will continue to serve as a key support mechanism and a place for game developers to get the information they need, find support from peers and colleagues and know they are not alone as they cope with these issues. Kate Edwards
What is Online Harassment?From abusive messages on social media to doxing, online harassment generally consists of repeated or persistent actions made against an individual with the intent to cause distress or harm and may range in severity from annoyance to dangerous or illegal actions. Wisegeek's internet harassment resources define online harassment as follows: "Legal definitions of Internet harassment vary slightly from one region to another, but most jurisdictions agree on the basic principles. Internet harassment is an attempt to use e-mail or another form of electronic communication to torment, threaten, stalk or perform some similar act that would cause distress to a reasonable person. When determining the difference between simple rudeness and criminal harassment, authorities are likely to consider issues such as the attacker's apparent intent, the frequency of the remarks or postings, evidence of premeditation or information gathering, whether others were encouraged to participate in these acts and whether remarks or attacks were directed specifically at the victim." [source] See also: What is Online Harassment? What type of behavior constitutes harassment?While each harassment case is unique, the following questions can help identify common harassing behaviors.
If the answer to one or more of the questions above is "yes," the behavior is likely harassment, and may be illegal in some locations. Furthermore, hacking private online communications is illegal in most countries. What online harassment is not:
DisclaimerThis IGDA Online Harassment Resource is not a substitute for legal or medical advice or professional counseling, and following these recommendations may come with its own risks. The IGDA provides the information on this site as a service and makes no warranties regarding the same, nor has IGDA necessarily vetted any particular resource. The presence of links does not constitute a referral or endorsement by the IGDA. The IGDA assumes no liability for use of the information or resources on this site. Use your own best judgment in determining the best course of action for your own safety, professional reputation, and well-being. Additionally, please keep in mind that these recommendations and definitions are meant for those who genuinely feel they are in crisis. The intention is not to audit the validity of the harassment being experienced; we have created this space with the assumption that you alone are best equipped to know whether you are being harassed and whether you need to take action, and that your judgment and needs take priority when dealing with your own experience. Legal definitions and recourse may mean little in the face of the emotional cost of harassment, so our hope is to help mitigate some of the harm and distress you may be experiencing by providing you with these resources.
For Those Experiencing HarassmentEmergency SituationsIf the online harassment you are experiencing has escalated to immediate threats of harm against you, your coworkers, your friends, or your family, we recommend that you contact local authorities as soon as possible. The most appropriate place to start is with your local law enforcement agency. In the United States, also contact the Federal Bureau of Investigation (FBI). If you are not receiving threats, use your best judgment. FBI (United States) To immediately file a complaint with the FBI's Internet Crime Complaint Center (IC3), follow this URL: http://www.ic3.gov/complaint/default.aspx Shelter
What to Do If You Are the Target of Harassment
Online SecurityWhile it is impossible to completely protect your online safety and privacy from determined criminals, there are a number of methods of "locking down" your online presence that will deter most potential harassers. Using strong passwords, enabling two-factor identification, and using a private VPN service will all help thwart casual attempts to access your accounts. For more online security tips, check out the links below.
Legal RecourseUnfortunately most legal definitions of online harassment (sometimes referred to as cyberstalking or cyberbullying) are somewhat antiquated or incomplete. Lawmakers and politicians are often less than fluent in the nuances of online communication. We understand too well how frustrated, vulnerable and alone online harassment can make you feel. There are many allies in the game development community who empathize with what you are going through and want to offer their support. Below is a list of resources dedicated specifically to the issue of harassment.
Consumer RecourseWe can all help shift the cultural landscape around game development to be less tolerant of harassment, by providing feedback, reporting harassment, and putting pressure on companies to take a more active role in creating safe online spaces and practices. For example, if you witness someone harassing another person on Twitter, you can report it, Tweet about some of the issues surrounding the difficulty of reporting harassment on Twitter, and encourage your friends and other allies to do the same. In comment threads and forums, you can report abuse, speak up publicly about the problem (if you are comfortable doing so), and encourage others to help encourage the website, community, or social media platform to take action to improve their policies, procedures, and greater community management approach, or to upgrade their backend reporting and tracking systems to better document repeat offenders.
Mental Wellness and Self-CareExperiencing online harassment can be overwhelming. It's important to practice self-care: make sure you remember to take care of your basic needs and reach out to friends, family, and even medical professionals if you are finding it difficult to cope or care for yourself.
Additional Resources
For Friends, Family, Coworkers, and Other Allies of Harassment TargetsUnderstanding Online HarassmentIf you're reading this section because a friend or loved one sent you this link, please try to treat them with empathy. Although online harassment happens all too frequently, it can leave the target feeling helpless and alone, despite the best intentions of friends and loved ones around them. To understand the impact of online harassment, you need to understand that, for many people, the internet is not a separate space from "the real world." For many of us who work in tech- and entertainment-related fields, virtual spaces are as crucial to our work and socialization as offline spaces. We do not always have the option of avoiding online spaces that have become hostile or even dangerous to us. We can't simply "unplug" and walk away without personal, social, and professional consequences. Online harassment takes many forms. It may be sustained bullying carried out over days, weeks, months, or even years. Sometimes it carried out by one person, sometimes many. It can involve serious threats of harm and violence. It may result in extreme invasion of privacy in which private, personal details and information are leaked to the public.
Supporting Targets of Online HarassmentThe most important thing you can do for your friend or family member is listen to them. Don't try to tell them how they should think or feel about what they're experiencing. Don't tell them what they should be doing differently. Don't try to play devil's advocate, justify the actions of the harasser, or explain what the target did to "provoke" the harassment. Ask them how you can help, and offer a level of support with which you feel comfortable. Examples of support you can provide range from offering them a place to spend the night if they're not safe in their home to making a meal for them so they don't have to worry about it or to simply checking in with them on a regular basis to ensure they don't feel isolated. If you are concerned that there is an immediate threat of harm to your friend or family member, encourage them to contact law enforcement.
Advice for Advocates and AlliesThe most important thing anyone -- whether they are a friend or family member of someone targeted by harassment, a coworker, an industry colleague, or anyone else interested in the issue -- can do to support people experiencing harassment is to listen to those being directly affected by it. Another core component of being a good ally is signal-boosting their messages about what is happening and what should be done about it. Try to keep in mind that experiencing online harassment is emotionally draining, and the struggle to be heard and believed can add to the emotional burden carried by targets. Seek out additional information and research issues on your own when possible, rather than relying on existing advocates or harassment targets to educate you. When interacting with them, respect their time and ask if they currently have the capacity to answer your questions and feel comfortable doing so. Remember that targets of harassment may face professional and social consequences for speaking publicly about their experiences.
IGDA and Online SafetyFuture Goals for IGDA Online Harassment ResourceWe are eager to expand and build upon the IGDA Online Harassment Resource with the help of volunteers and charitable contributions. Some of our future goals include:
If you are interested in donating time, funds or other resources towards these goals, have any suggestions for upgrades or changes to content, or would like to volunteer to help expand upon and build up this resource, please contact us at help@igda.org with the phrase "Online Harassment Resource" in the subject line. How You Can Help
Updates on Our Anti-Harassment Activities
AdvisorsAdvisors (alphabetically by last name)Our deep gratitude goes out to everyone who helped contribute to this resource, including those contributors who wish to remain anonymous.
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